We offer a 30-day, 100% money back guarantee with all our products. Which means that for whatever reason, if you want a refund. Let us know and you will get 100% of our money back!

We have 24/7 customer service because we know that when it comes to pets, it cannot wait!

Just tap/click on our whatsapp icon on the bottom right to reach out to us!

Yes - it is 100% safe to order from our website with stripe!

We use one of the safest ordering systems available and are constantly improving our software to ensure we always offer the best possible security. Okie uses high-end SSL encryption technology, the most advanced security software available for online transactions. For more information on how we secure and use your information, please check out stripe

Not at all - we use a third party gateway to handle all our transactions, like visa/mastercard.

That means banks help us transact the one-time payment without us having access to your card details

They're 92% meat! The highest meat content of any kibble sold in Singapore. That means two things: it's one of the highest-protein cat kibbles on the market, and that protein is the real, meat-based kind cats are built to eat, not the plant-based protein (soy, pea, grain) that fills most kibble. Closer to how a cat would naturally eat, in a bowl.

Real, named ingredients and never any pork. In full:

• Meat & fish: Fresh chicken thigh, fresh duck, salmon, fresh beef, anchovy, tuna, cod, fresh chicken liver, chicken fat, fish oil
  
• Fruit, veg & botanicals: Potato flour, alfalfa, carrot, blueberry, strawberry powder, apple powder, tomato powder, wolfberry, turmeric, egg yolk powder
  
• Vitamins: Taurine, A, D3, E, K3, B1, B2, B6, B12, niacinamide, calcium pantothenate, D-biotin, folic acid
  
• Minerals: Copper, iron, zinc, manganese and calcium (in easy-to-absorb glycinate/chelated forms), sodium selenite, calcium iodate
  
• Natural additives: Protease, yeast selenium, rosemary extract, green tea polyphenols, yucca extract

Yes. Okie is a complete diet made for cats at every life stage — kitten, adult and senior — and every breed. One formula supports your cat from their first bowl through their senior years, so there's no need to switch foods as they grow.

Naturally — never with chemical preservatives. We keep the food fresh using three natural antioxidants: rosemary extract, green tea polyphenols and vitamin E. They protect flavour and nutrition the clean way.

Store it in the original bag inside an airtight container. Because Okie is naturally preserved, it slowly oxidises once opened, so sealing out air keeps it freshest. Avoid freezing — that draws moisture out of the kibble, and once thawed it can turn mouldy.

You're covered by a 30-day, 100% money-back guarantee. If you're not completely satisfied with your order for any reason, reach out within 30 days and we'll make it right — a refund, replacement or exchange, whatever works best for you. Simple and risk-free.

Email us at help@itsokie.com with a photo of the product and a quick note on the issue, and one of our customer care team will sort out your exchange. The photo just helps us understand what happened and get the right replacement to you faster.

Message us by WhatsApp or email and we'll walk you through it. We'll confirm what to send back and where, so you're never guessing — our team handles the details with you from start to finish.

On the rare occasion an order goes missing, the courier notifies us — and we send out a replacement the same day. You don't need to chase anyone; we're on it as soon as we know.

We're sorry, and we'll fix it right away. Send us a message with a photo of the damaged item and we'll arrange a refund or replacement, your choice. No hassle.

Our subscription program allows us to regularly send you our products at 30/60/90 day intervals to make sure that you don't go through the hassle of having to place regular orders!

You can view your subscription by visiting our portal.

You can skip your subscription by viewing our portal.

You can change your delivery frequency by viewing our portal.

Drop us an email (hello@itsokie.com) to let us know and we will cancel your subscription in 24 hours.

Or you can cancel your subscription by entering our portal.

Drop us an email (hello@itsokie.com) to let us know and we will pause your subscription in 24 hours.

Or you can pause your subscription by entering your portal.

Drop us an email (hello@itsokie.com) to let us know and we will cancel your subscription in 24 hours.

Or you can edit your subscriptions by entering our portal.

Shipping is a flat S$2.99 for island-wide delivery, anywhere in Singapore. One simple rate, no surprises at checkout.

Just email us at help@itsokie.com with your updated address and we'll change it for you. If your order hasn't shipped yet, reach out as soon as you can so we can catch it before it goes out.

Orders arrive within 2–3 business days with standard shipping. You'll have your cat's food in a couple of days, not weeks.

We will send you a notification to your email once your order has been shipped.